For ages 21+ only

rt999 Responsible Gaming — Your Safety Is Our Priority

rt999 believes that online gaming is for entertainment only. We provide deposit limits, self-exclusion, and round-the-clock support to keep you safe.

What Is Responsible Gaming and Why Does It Matter?

Online gaming is an enjoyable leisure activity for millions of people. However, if it gets out of control, it can have a negative impact on personal, family, and financial life. At rt999, we have adopted responsible gaming as a core principle.

Responsible gaming means playing within your means and time, not treating gaming as a source of income, and avoiding gaming under mental or financial pressure. rt999 always wants every one of its users to enjoy a healthy and enjoyable gaming experience.

We believe that with the right information and tools, any player can maintain healthy gaming habits. That is why we have introduced multiple protective measures that you can use at any time.

Warning Signs

If you notice the following signs, take a break immediately and seek support:

  • Continuing to play to recover lost money
  • Skipping sleep or meals because of gaming
  • Hiding gaming from family or friends
  • Spending household money on gaming
  • Being unable to stop gaming or feeling restless when you do

Our Protection Tools

rt999 provides multiple responsible gaming tools for you — available any time, for any need.

Deposit Limit

You can set a maximum deposit amount on a daily, weekly, or monthly basis. Once set, this limit takes effect immediately. To increase the limit, you will need to wait through a set waiting period.

Financial Control

Time-Out Break

You can take a voluntary time-out from 24 hours up to 6 weeks. During this period your account will be temporarily suspended. Access is restored automatically once the break ends.

Temporary Break

Self-Exclusion

If you feel that gaming is having a negative impact on your life, you can apply for a self-exclusion lasting from 3 months up to 5 years. During this time your account will be completely closed and no promotional communications will be sent.

Long-Term Protection

Bet Limit

You can set the maximum amount you can wager per session yourself. If you try to exceed this limit, the system will automatically warn you and block the transaction if necessary.

Bet Control

Gaming History Review

You can view your complete gaming history, deposit and withdrawal records, and time-spent statistics at any time. This information will help you analyze your own gaming patterns.

Transparency

24/7 Support Center

Our Bengali-language live chat support is always available for any questions or concerns about responsible gaming. Our trained team is always ready to give you the right guidance.

Support

21+ Age Limit Strictly Enforced

rt999 provides services only to individuals aged 21 and above. This age limit is an important guideline for participating in online gaming in Bangladesh.

We verify users' ages during the registration process. If any user opens an account with false information, their account will be suspended and all withdrawable funds will be held.

If a minor you know tries to use a gaming platform, please notify our support team immediately. Together we can build a safer environment.

For individuals aged 21 and above only

Advice for Parents

  • Keep parental controls enabled on your child's devices
  • Keep gaming account passwords secure from your children
  • Have an open conversation with your children about online gaming
  • Keep financial information and banking cards stored securely
  • Let us know if you notice any suspicious activity

How to Set Your Limits?

You can activate responsible gaming settings on your rt999 account in just a few steps.

1

Log In to Your Account

Log in to your rt999 account and click the profile icon in the upper right corner.

2

Open the Settings Menu

From the profile menu, go to the "Account Settings" section and click the "Responsible Gaming" tab.

3

Choose Your Limit Type

Choose the tool you need — deposit limit, bet limit, time-out, or self-exclusion.

4

Set the Amount or Duration

Enter your preferred limit amount or duration and confirm. The change will take effect immediately.

5

Get Support If Needed

If you have any trouble, contact our support team via 24/7 live chat.

Important Information

Setting When It Takes Effect
Deposit Limit (Decrease) Instant
Deposit Limit (Increase) After a 7-day waiting period
Time-Out Break Instant
Self-Exclusion (Start) Instant
Self-Exclusion (Reversal) After the set period ends
Bet Limit Change From the next session

All protection settings are secured with SSL encryption.

The Golden Rules of Healthy Gaming

Follow these simple rules and gaming will always remain a source of enjoyment for you.

Set a Budget First

Decide how much you will spend before you start gaming. Do not put in more money after a loss.

Stick to a Time Limit

Set a time limit before each gaming session and do not go beyond it.

Do Not Play Under Stress

Never sit down to game when you are angry, frustrated, or anxious. Calm your mind first.

Treat Winnings as a Bonus

Do not expect to earn income from gaming. Enjoy every win as a bonus.

Need Support? We Are Here for You

A gaming problem is a real health issue and there is nothing to be ashamed of. Seeking help at the right time is the wisest thing to do. The rt999 support team is at your service 7 days a week, 24 hours a day.

Our live chat support speaks Bengali and all conversations are completely confidential. For any concern — from setting a deposit limit to self-exclusion — our team will help you take the right steps.

Email contact: [email protected]

We place the highest importance on the long-term happiness and well-being of every player. Let gaming always be a source of joy — not stress.

Check Yourself

If 2 or more of the following questions are "yes", consider seeking support:

  • Do you find it hard to stop gaming?
  • Do you play more to recover financial losses?
  • Is gaming keeping you away from work or family?
  • Have you ever lied about gaming?
  • Have you borrowed money to fund gaming?

Frequently Asked Questions

Answers to frequently asked questions about responsible gaming.

At rt999, you can set deposit limits on a daily, weekly, or monthly basis. Once a limit is set, you will not be able to deposit more than that amount. Lowering a limit takes effect immediately, but increasing it requires a 7-day waiting period — this protects you from making decisions in the heat of the moment.

After your self-exclusion period ends, you can apply to reactivate your account. Our support team will reach out to you and confirm that you are in a healthy state of mind before returning. This process is designed entirely for your protection.

A time-out is a short-term break — from 24 hours up to 6 weeks. Once the period ends, your account is automatically reactivated. Self-exclusion, on the other hand, is a long-term solution — from 3 months up to 5 years — and your account will not reopen unless you apply yourself after the period ends. If you just need a little rest, a time-out is enough. But if gaming has become a serious problem, choose self-exclusion.

No. rt999 strictly enforces a 21+ age limit. Under no circumstances can anyone under 21 use the platform. Age is verified during registration, and accounts opened with false information will be closed. If anyone notices suspicious activity, please report it to [email protected].

rt999 offers 24/7 live chat support in Bengali. You can also reach us by email at [email protected]. Our team will help you set deposit limits, a time-out, or self-exclusion. Remember — asking for help is an act of courage, not weakness.

Yes, completely safe. Your withdrawable balance remains protected throughout your self-exclusion period. Once the period ends and your account is reactivated, you can withdraw that money. If you have any questions, ask our support team.

Enjoy Responsibly —
Let the fun begin with rt999

Get the best gaming experience with safety and transparency. Check the FAQ if you have questions or get in touch with us.

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