rt999 Terms and Conditions

1 Definitions and Interpretation

The following words are used with the meanings stated below in these terms and conditions:

• "Platform" or "rt999" refers to the rt999 website and all services operated under it.
• "User" or "Member" refers to any person registered on the platform.
• "Account" refers to the registered profile created in a user's name.
• "Services" refers to all gaming, betting, and entertainment activities available on the rt999 platform.
• "Bonus" refers to any promotional credits, free spins, or other incentives provided by rt999.
• "Wager" or "Bet" refers to any amount of money placed in a game.
• "Terms" refers to this complete terms and conditions document and all policies attached to it.

2 Account Registration and Eligibility

2.1 Registration Requirements

To open an account at rt999, you must meet the following conditions:

• You must be at least 21 (twenty-one) years of age.
• Online gaming is not legally prohibited in the area where you reside.
• You are creating an account of your own free will and using your own funds.
• You have a valid mobile number and email address.

2.2 One Account Only

Each person may operate only one account. If the same person holds multiple accounts, those accounts will be cancelled and the funds in them may be forfeited. If multiple members of the same household play from the same device or network, they must each notify rt999 support separately.

2.3 Accuracy of Information

All information provided at the time of registration must be true, complete, and up to date. rt999 reserves the right to close the account and withhold winnings if false information is provided. rt999 may request additional documents if identity verification is required.

3 Age Verification and Restrictions

rt999 strongly opposes the participation of minors in gaming. This platform is for adults aged 21 years or older only.

• rt999 may at any time request a government-issued identity document (national ID card, passport) as proof of age.
• If there is suspicion that a user is under 21 years of age, rt999 reserves the right to immediately suspend the account.
• Any winnings or bonuses obtained by a minor will be considered void.
• Parents or guardians should take responsibility for preventing minors from accessing the platform.

4 Deposit and Withdrawal Policy

4.1 Deposit Methods and Limits

The following methods are accepted for making deposits at rt999: bKash, Nagad, Rocket, Upay, and bank transfer. The minimum deposit amount for each method is ৳500.

• Deposits are generally credited to the account instantly.
• All deposits must come from a bank account or mobile banking account registered in the user's own name.
• Deposits made through third parties are not accepted and will be returned.

4.2 Withdrawal Rules

The following rules apply to withdrawals:

• The minimum withdrawal amount is ৳800.
• Withdrawal requests are generally processed within 10 to 45 minutes.
• Withdrawals are paid only to the account from which the deposit was made.
• rt999 may delay withdrawals in certain cases if identity verification has not been completed.
• rt999 reserves the right to suspend withdrawals and conduct an investigation in cases of suspicious transactions.

4.3 Currency

All transactions on rt999 are conducted in Bangladeshi Taka (BDT / ৳). Transactions in any other currency are not accepted.

5 Bonuses and Promotional Offers

5.1 Welcome Bonus

New members are eligible to receive a 100% bonus on their first deposit up to a maximum of ৳15,000. The following conditions apply to this bonus:

• A minimum deposit of ৳500 is required to activate the bonus.
• To withdraw the bonus amount, a wagering requirement of 10 (ten) times the total (deposit + bonus) amount must be completed (wagering requirement: 10x).
• The welcome bonus can be claimed only once per member.
• If the wagering requirement is not completed within 30 days of claiming the bonus, the bonus will be cancelled.

5.2 Other Bonuses and Promotions

rt999 may offer various promotional bonuses from time to time. Each offer will have its own terms and conditions, which will be clearly communicated at the time the offer is announced.

5.3 Bonus Abuse

Fraudulent behaviour involving the bonus system, such as claiming bonuses using multiple accounts or coordinating to meet bonus wagering requirements, is strictly prohibited. If such activity is detected, the account will be closed and all winnings will be cancelled.

6 Gaming Rules

6.1 Game Operation

All games operated on the rt999 platform are developed and operated by third-party game software providers (such as Pragmatic Play, Evolution Gaming, PG Soft, JILI, Spribe, Ezugi, Microgaming, NetEnt). Game outcomes are determined by a neutral random number generator (RNG).

6.2 Betting Limits

Each game has its own minimum and maximum betting limits, which are clearly displayed in the game interface. Maximum betting limits may apply when playing with a bonus.

6.3 Technical Issues

If a technical error occurs during a game session, rt999 reserves the right to void that round and refund the bet amount. rt999 is not responsible for any losses caused by internet connection disruptions.

6.4 Sports Betting

For sports betting, the betting deadline is valid until before the relevant event begins. If an event is cancelled or abandoned, the related bets are generally refunded, though specific rules may apply.

7 Account Security and Responsibility

7.1 Password Protection

It is your responsibility to keep your account secure. Use a strong password and do not share it with anyone. Sharing your login details with a third party is strictly prohibited.

• If you suspect any unauthorised access, notify rt999 support immediately.
• The account holder will be personally responsible for any misuse of the account unless a security breach by rt999 is proven.

7.2 Account Transfer Prohibited

Transferring, selling, or renting an account to any other person is strictly prohibited. Such actions will result in account cancellation.

7.3 Account Identity Verification

rt999 may at any time request identity verification documents as part of the KYC (Know Your Customer) process. Withdrawals may be suspended until the verification process is completed.

8 Prohibited Activities

The following activities are strictly prohibited on the rt999 platform:

• Engaging in fraud, cheating, or any illegal activity.
• Using automated software, bots, or any other technical means to play games.
• Using the platform for money laundering or illegal fund processing.
• Harassing, threatening, or insulting other users.
• Abusing bonuses by using multiple accounts.
• Exploiting system vulnerabilities or bugs to gain an unfair advantage.
• Conducting any commercial or advertising activity unrelated to the platform.

If any of the above prohibited activities are detected, rt999 reserves the right to immediately close the account, forfeit all balances, and notify law enforcement authorities if necessary.

9 Limitation of Liability

rt999 accepts no liability in the following cases:

• Losses caused by internet connection problems or third-party service failures.
• Account security breaches resulting from the user's own negligence or careless handling of passwords.
• Losses caused by technical issues on the part of game software providers.
• Service disruptions caused by unforeseen or unavoidable events (force majeure).

rt999 always strives to operate a safe and reliable platform, but it is not possible to guarantee uninterrupted service.

10 Privacy and Data Protection

rt999 gives the highest priority to protecting users' personal information. The platform uses SSL encryption technology to keep all data secure.

• Users' personal information is not shared with third parties, except where required by legal obligations.
• For more details on how we collect, store, and use information, please visit our Privacy Policy page.
• Users may request to update or correct their personal information at any time.

11 Responsible Gaming

rt999 believes that online gaming is a form of entertainment — not a source of addiction. We are committed to responsible gaming.

11.1 Self-Control Tools

rt999 provides users with the convenience of using the following tools:

• Deposit Limits: Set limits on daily, weekly, or monthly deposits.
• Session Limits: Set a time limit for continuous gameplay.
• Self-Exclusion: The option to exclude yourself from the platform for a set period of time.

For more information about responsible gaming, visit our Responsible Gaming page.

12 Changes to Terms & Termination

12.1 Changes to Terms

rt999 reserves the right to modify these terms and conditions at any time. Users will be notified in advance of any significant changes via email or through the platform. Continued use of the platform after any changes will be considered acceptance of the new terms and conditions.

12.2 Account Termination

Users may request to close their account at any time. Any valid balance may be withdrawn before the account is closed.

rt999 may unilaterally close an account for the following reasons:

• Serious breach of the terms and conditions.
• Fraudulent activity.
• If an underage user is identified.
• Extended period of inactivity (12 months or more).

13 Contact & Dispute Resolution

13.1 Filing a Complaint

For any complaints or disputes, please contact the rt999 customer service team first. Our support team provides assistance in Bengali 24/7.

• Live Chat: Available 24/7, support in Bengali.
• Email: [email protected]

13.2 Dispute Resolution Process

Any dispute will first be attempted to be resolved through rt999's internal review process. An initial response will be provided within 7 business days of the complaint being filed. rt999's decision will be considered final and binding, however users retain the right to seek legal remedies in their own country.

13.3 Language

The Bengali version of these terms and conditions is authoritative. In the event of any dispute, the Bengali text will be considered final.